Refund policy

Kindly read the following carefully:

At Socashley Closet, customer satisfaction is our top priority. We’re happy to offer a store credit for returns requested within 3 days of delivery. Please keep the following in mind:

  • Returns are accepted for store credit only, and must be requested via email 3 days after receiving the item(s).

  • We do not offer refunds for change of mind or incorrect sizing.

  • Store credit return shipping is free for customers in the United States, Canada, and Australia.

  • Please note that any duties or taxes paid are determined by your local government and are not eligible for store credit.

RETURN:

-Returned items must be unworn, unaltered, and in its original packaging with tags still attached. 

-The item must be in perfect condition, with no marks, stains, or traces of makeup or spray tans

-For hygiene reasons, bodysuits, swimwear, and undergarments can only be returned if the hygiene stickers remain intact.

-For hygiene reasons, earrings and underwear accessories are not eligible for returns.

-Socashley Closet may reject returns that are not in original condition. In such cases, the item will be sent back to the customer at their own cost.

-Returns will only be accepted via the provided shipping return label. Please return the item(s) within six days of receiving the free shipping return label.

*Once we receive the item(s), you will receive a store credit for the full amount minus any shipping fees associated with that order. Store credits will be sent to the email associated with your order and will remain valid for 12 months.

To see your store credit, log in to account.socashleycloset.com


*Please be aware that all the prepaid return labels will be automatically canceled, 7 days after issuance. Please, drop off your return within this timeframe. 

DEFECTIVE ITEM(S):

1-If an item(s) is defective, please, send us photos and descriptions of the defect via email (team@socashleycloset.com) within three days of receiving the item(s), you will then receive a shipping return label to return it and receive a store credit. (See the return policy)

EXCHANGE:

2-We're unable to process an exchange, but you're welcome to place a new order (while the item(s) are still available) and send back your return separately. Please contact us via email at team@socashleycloset.com within three days of receiving the item (s) to request a shipping return label for your return (See the return policy). We encourage you to return the item(s) first and use the store credit to purchase a new item (s). 


Please, reach out to our team if you have any questions or concerns regarding our policy at team@socashleycloset.com. Thank You!